Return  And Refund Policy

Effective Date: 19 October 2024

At Angel Wing, we want you to be fully satisfied with your purchase. However, due to the nature of our products, we can only accept returns or provide refunds in cases of manufacturing defects or damage. Please read our Return and Refund Policy carefully

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1. Eligibility for Returns

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Returns are only accepted under the following conditions :

● The item is defective or damaged upon arrival.

● The item is in its original, unused condition with all tags intact.

● Returns must be initiated within 14 days of receiving your order.

Please note: Due to hygiene reasons, we cannot accept returns or exchanges for products that have been worn or used, except in cases of manufacturing defects or damage

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2. Return Process

 

To initiate a return :​

• Contact our customer support team at care@angelwing.shop within  5 days of receiving your order.

• Provide your order number and a clear description of the defect or damage.

•  If your return is approved, we will provide you with instructions for returning the product.

 

Note: The customer is responsible for return shipping costs unless the item is defective or damaged

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3. Refund Policy

 

Refunds will be processed under the following conditions:

● After we inspect the returned item(s) and confirm the manufacturing defect or damage.

● Therefund will be processed to your original payment method within 14 business days

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4. Exchanges

 

Exchanges are not offered for items that are not defective or damaged. However, in case of a manufacturing defect or damage, we will provide a replacement if available.

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5. Damaged or Defective Items

 

If you receive a damaged or defective item:

● Contact us immediately at care@angelwing.shop with photos of the damage and your order details.

● Wewill arrange a replacement or provide a full refund, including return shipping costs, if applicable.

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6. Non-Returnable Items

 

The following items are non-returnable and non-refundable:

● Items that have been worn or used.

● Items not in their original condition or packaging.

● Products that are not defective or damaged.

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7. Late or Missing Refunds

If you haven't received your refund within the stated timeframe:

● Check with your bank or payment provider, as processing times can vary.

● If you still haven't received your refund, contact us at care@angelwing.shop.

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​8. Contact Us

If you have any questions or need assistance, feel free to reach out:

 

Angel Wing Support

Email :  support@angelwing.shop

 

Thank you for choosing Angel Wing. We value your satisfaction and are here to help!​